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Each agent can have one or more audiences — named user groups that the agent treats differently. Use audiences when the same agent serves multiple teams who need different tone, depth, or focus.

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How it works

Each audience entry defines:
  • A name for the group (e.g. “Engineering”, “Sales”, “Support”)
  • A priority — lower number applies first when a user belongs to multiple audiences
  • An instructions block that is appended to the agent’s base system prompt for members of this group — written by you and polished by AI before saving
  • An optional verbose override — overrides the agent’s default verbose setting for members of this audience
When a Slack user messages the agent, SlackHive checks which audience (if any) they belong to and applies the matching prompt override on top of the base system prompt.

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Setting up audiences

  1. Open the agent → Audiences tab
  2. Click New Audience
  3. Give the audience a name and priority
  4. Write the instructions (tone, focus, constraints for this group)
  5. Click Polish with AI to refine the wording, then Save
  6. Add members from the right-hand panel

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Priority

If a user belongs to multiple audiences, the one with the lowest priority number wins. Use this to create a catch-all audience at a high number (e.g. 100) and more specific overrides at lower numbers (e.g. 10).

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Access control

Configuring an agent’s audiences requires editor access to that specific agent — a global editor role alone is not sufficient. Admins and superadmins can always manage audiences for any agent.

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Verbose override

Each audience has its own verbose toggle. When set, it overrides the agent-level verbose setting for members of that audience. This lets you give one group streaming step-by-step output and another group clean final-answer-only responses from the same agent.